Last updated: January 2026

At Ostreum, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, visit our website, or engage with our brand.

1. Information We Collect

We collect information that you provide directly to us when you:

• Submit an inquiry or booking request through our website
• Communicate with us via email, phone, or other channels
• Attend an Ostreum event or experience
• Apply for membership to the Ostreum Inner Circle
• Subscribe to our communications or newsletters

The types of information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Event Details: Event date, location, guest count, preferences, dietary requirements
• Payment Information: Billing details (processed securely through third-party payment providers)
• Communication Records: Correspondence history, inquiries, feedback
• Marketing Preferences: Subscription choices, communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your booking requests and service inquiries
• Communicate with you about your events, bookings, and requests
• Personalize and improve your Ostreum experience
• Send you marketing communications (only with your consent)
• Process membership applications for the Ostreum Inner Circle
• Manage invoicing, payments, and financial records
• Improve our services, website, and customer experience
• Comply with legal obligations and resolve disputes

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill our service agreements with you
• Consent: When you have given explicit permission (e.g., marketing communications)
• Legitimate Interests: To operate, improve, and protect our business
• Legal Obligations: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service Providers: Trusted third parties who assist in delivering our services (catering partners, payment processors, logistics providers)
• Event Venues: When necessary to coordinate and execute your event
• Legal Authorities: When required by law or to protect our rights

All third parties are contractually obligated to protect your data and use it only for specified purposes.

5. International Data Transfers

As Ostreum operates internationally, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Event and booking data: Retained for 7 years for financial and legal compliance
• Marketing communications: Retained until you withdraw consent
• General inquiries: Retained for 2 years or until resolved

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, commonly used format
• Object: Opt out of certain processing activities, including marketing
• Withdraw Consent: Revoke previously given consent at any time

To exercise any of these rights, please contact us using the details provided on our contact page.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the information provided on our website. We are committed to resolving any privacy concerns promptly and transparently.

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Ostreum values your trust and is dedicated to protecting your privacy with the same care and attention we bring to every experience we create.